Our performance

Care Quality Commission

The hospital watchdog, the Care Quality Commission, routinely checks our performance against a whole range of standards. This includes inspections at the hospital as well as taking note of independent surveys with our patients and staff.

To take a closer look at how well we are doing, see the Care Quality Commission website

Performance measures

Our performance is measured by how quickly we do things, how well we do them and covers areas such as Infection control, emergency waiting times, cancer treatment targets, cancelled operations, waiting times (including 18 weeks) and GU medicine 48 hour targets. You can read about our performance below.

We are rated by what patients think of us

Patients and visitors rate their experience of the hospital through surveys and by commenting on the NHS Choices website.

Last year, we cared for almost 60,000 patients in the hospital, saw 264,000 in clinic appointments and treated 75,000 in our emergency department. We also carried out 481,000 tests – such as investigating blood samples, x-rays, scans and other tests that help our doctors and GPs diagnose patients’ conditions.

The number of patients coming to the hospital as emergencies not only increased in number but also the severity of their illness was more acute than in previous years – placing increased challenge on the hospital.

Check out some of our successes below:

  • Over 95% of patients who come to our emergency department are seen, treated and discharged or admitted all within four hours
  • 96% of our patients are treated within 18 weeks of their referral (admitted patients)
  • 98% of our patients are treated within 18 weeks of their referral (non admitted)
  • 100% of patients are seen at our GU Medicine clinic within 48 hours
  • We had no cases of MRSA bacteraemia in 2010/11 – and have so far had none in 2011/12
  • We had 49 cases of C.Difficile in 2010/11 (the target was no more than 65) – and have had just 19 until the end of December (2011 – and where our target for 2011/12 is 31).

Infection prevention

Infection prevention and control is really important to us – and we are constantly aiming to reduce Clostridium difficile cases year on year. In 2008/2009, we had 138 cases (against a target of 184). In 2010/2011, this had significantly reduced – to 49 (against a target of 65). Our target for this year is 31. In terms of MRSA bacteraemia, the hospital has gone from eight cases in 2008/2009 to none in 2010/11. Find out more about our current performance and what we do to combat healthcare acquired infections here.