Feedback, Complaints & Compliments

Barnsley Hospital is committed to providing the best treatment and care possible for its patients. We can only improve services for patients with feedback from patients – this may be as a compliment or a complaint.

PALS (Patient Advice and Liaison Service)

If you do not feel satisfied with the treatment or care you receive at the hospital you may like to speak to a member of the Patient Advice and Liaison Service (PALS). They will do their best to sort out any difficulties straight away on an informal basis on your behalf.

When you need advice, have concerns or don’t know where to turn, Patient Advice and Liaison Service (PALS) is here to help.

Being a patient, carer or relative of someone in hospital can be a worrying or confusing time.  Sometimes you will need to turn to someone for on-the-spot help, advice and support.

PALS offers just this and is situated just inside the main entrance to the hospital.

The desk is staffed by employees who are on hand to guide you, your family and friends through the different services available within hospitals, health centres and GP practices in Barnsley.

PALs staff will help with everything from finding your way around the building and general enquiries to confidential discussions about the care you receive.

PALS can also support you if you wish to make a complaint or leave feedback about the hospital.

You can also the PALS team on 01226 432 430 or email

The PALs service operates from 9am – 4pm on Monday, Tuesday and Thursday and 9am – 12.30pm on Wednesday and Friday (excluding Bank Holidays).

Send feedback directly to our PALS team

This form will send an email to our PALS team. Note that your contact details are required if you would like us to get in touch with you and follow up any issues.