Patient transport

Each patient should be able to get to and from the hospital in a reasonable time and in reasonable comfort without detriment to his or her medical condition.

Where it is needed, the Barnsley Hospital patient transport services aims to provide a quality, punctual and professional service that will support and complement the provision of health care at Barnsley Hospital.

The majority of patients coming to the hospital for an appointment do not need professional help to do this; they are able to transport themselves.

For some patients, travelling to hospital by public transport is impossible because of their medical condition. For these patients, we have a non-emergency transport service that offers the patient the ability to get to and from hospital with trained medical personnel who can assist them throughout their journey.

Are you eligible?

Non-emergency patient transport will only be arranged where it is judged by a medically qualified professional that the patient’s health would suffer through the use of public or private transport.

To be eligible/qualify for patient transport the patient will have:

  • A medical condition that affects their mobility so they cannot use pu blic/p rivate transport
  • A need for the facilities available on an ambulance (i.e. oxygen)
  • The need for the help of a crew in order to travel safely.

If you feel you have a medical need for transport but are not sure if you are eligible, please contact your doctor or nurse to discuss this.

Booking and cancelling

If you are eligible, the department or ward can book you the necessary transport. Alternatively, you can contact us on 01226 434343.

Please note that patient transport must be requested at least 48 hours prior to your appointment.

If transport is booked for you and your appointment is either changed or cancelled for any reason, please remember to contact us so that we can change the transport booking as well.

If you need to cancel or rearrange transport because your circumstances have changed, please call us on 01226 434343.

Please remember that you will be asked questions to determine your eligibility for transport each time you call, to save our time check your eligibility or read our Frequently Asked Questions.

Escorts or companions

Relatives are asked to meet the patient at the hospital. The patient transport service provides skilled and qualified staff who will in most cases fully meet the needs of patients during their journey.

From July 2010, relatives, carers or friends (escorts) may no longer be able to accompany you on your trip to NHS premises.

The exceptions will be parents or carers accompanying all children (under 16 years of age) or adults who are considered to be vulnerable. A vulnerable adult can be someone who has a mental disability, such as dementia or a learning disability.