Visitor information

If you are a patient’s relative or friend and are coming to visit them in hospital, you made find the following information useful.

A guide for visitors to the hospital

  • Hand gel To help us prevent the spread of infection, please use the hand gel when entering and leaving the clinical areas. Children should only use the gel under parental supervision.
  • Two visitors per patient. To help our patients recover and to respect other patients on the ward, we always ask visitors to keep the number of people at the patient’s bedside to a maximum of two at a time. Always speak to a member of staff on the ward if you are unsure.
  • Children. Parents and guardians – please note that it is your responsibility to look after any children you bring into the hospital when visiting. Please do not allow them to run around or touch any machinery or equipment.
  • Sitting on the bed. Please do not sit on a patient’s bed. This could cause cross infection. There are chairs available within the ward areas for you to use.
  • Machinery and equipment. Please do not touch any of the machinery or equipment that is around any patient’s bed. This may cause faulty readings and may be detrimental to either the patient or yourself.
  • Telephones and mobile devices. Please turn off all mobile devices on entering clinical areas. There are signs up around the hospital where you can switch your telephones back on.

Contact us for information about a patient

If you call the ward to ask how your relative is, we must always ask what your relationship to the patient is, as well as ask their permission before we can give out any details on their condition.

Because our nurses are busy we ask that where possible for one relative to ring the ward and pass the information to friends and family.

Ward and department phone numbers are available on the contact us page.

Friends and family can also ring patients direct on their bedside telephone. When you visit, remember to ask what their direct number is.

Delivering flowers

There are a number of wards within the hospital that cannot accept flowers. We advise all visitors of patients to call the ward you are visiting to check what the policy is to avoid any disappointment.