We provide care that is based on the best evidence for every patient, every time

Priority areas:

  • Reduce unnecessary variation in patient care
  • Achieve the highest level of reliability for clinical care
  • Aim to eliminate avoidable deaths

We continuously seek out and reduce avoidable patient harm

Priority areas:

  • Reduce harm from poor communication and ineffective team working
  • Reduce patient harm from the most common known causes
  • Maintain focus on eliminating avoidable patient harm

We deliver good patient experience

Priority areas:

  • Work with patients as partners in improvement
  • Enable patients to be in control of their own healthcare
  • Improve information and communication with patients
  • Use patient insight and feedback to improve experience