We continue to provide as full a service as possible during the current situation.
If you have a fault with your equipment, please call our 1st line support numbers, as normal: www.barnsleyhospital.nhs.uk/assistive-technology/contact-assistive-technology/support-contacts/
Visits & Remote Support
We are aware that some of our clients may not wish us to visit, or that it may not be possible for us to visit at the moment. We are doing all we can to continue to support our clients. This may include:
- Remote support over the telephone or video call. We have published some resources to support you in video appointments.
- Remote diagnosis and fixing of faults by our TeamViewer remote support tool (this should already be on your machine, but if not to download the TeamViewer client, visit: https://get.teamviewer.com/4d3yvfb – choose to save the TeamViewer program, and then open it from where you saved it).
- Sending or dropping off equipment that we have pre-setup for use.
- Providing resources to try and support immediate needs.
- Supporting local services with resources and equipment to support immediate needs.
If we do visit, we will put a number of things in place to make sure the visit is as safe as possible. This will include wearing Protective Equipment (PPE). The following video explains the PPE we may wear at a visit and we have a page dedicated to this on our website too:
We have published some resources to support you in video appointments:
- Getting the Most out of your Video Appointment- Information for Clients
- Getting the Most out of your Video Appointment- Information for Parents/Carers
We have also published some leaflets/resources specific to the current Covid 19 pandemic:
- Using a Communication Aid To Keep In Touch With Others
- Support for people who communicate using symbols during the Coronavirus Pandemic
- Support for people who communicate through spelling during the Coronavirus Pandemic
EyeLink & ICU App
We will be needing to send more equipment out to individuals and asking them (you) to set this up themselves. To support this, as well as phone or video call support, we will be collating support ‘How To’ videos.
We have updated our resources with resources and ideas for resources that may be useful to meet communication or control needs during this period.
What else have we done?
We have tried to support the wider Covid 19 response effort as best possible, this includes:
- Making over 2700 visors for use within the Trust during the time of PPE shortage
- Testing 1000s of medical devices to ensure they are safe and effective in the wards
- Supporting the Trust’s Estates team in re configuring wards, building testing and washing facilities and many other activities required of such a rapid response to the pandemic.
- Supporting the Speech and Language Therapy teams in the Trust and community in their response to the impact of Covid through redeployment of staff