The Patient Safety Incident Response Framework (PSIRF) sets out the Trust’s approach to developing and maintaining effective systems and processes for responding to patient safety incidents and issues for the purpose of learning and improving patient safety. Read more about the concept on the NHS England website.

What is a patient safety incident?

A patient safety incident is defined as ‘an unintended or unexpected event which has the potential to cause harm.’

Engaging and involving patients, families and staff following a patient safety incident

PSIRF promotes compassionate engagement and involvement of those affected by patient safety incidents (including patients, families and staff). It considers individual and specific needs, ensuring those affected by patient safety incidents have their questions answered and are signposted to support as required.

Patient safety incident response planning

PSIRF ensures organisations respond to incidents and safety issues in a way that supports learning and improvement.

The patient safety incident response plan will set out how the Trust intends to respond to patient safety incidents over a period of 12 to 18 months.

The plan is not a permanent set of rules that cannot be changed.

The Trust will remain flexible and consider the specific circumstances in which each patient safety incident occurred and the needs of those affected, as well as the plan.

We welcome your feedback on our draft PSIRF Policy.

Read our draft PSIRF policy

Please send any feedback, comments or questions to our Patient Experience team at