There will be some disruption to car parking out the front of our Emergency and Physiotherapy Departments from Friday 6 October as we begin work to improve the patient and visitor experience at the front-door.

We apologise for any inconvenience during our improvement work.

What are we doing?

We’re making changes to how patients and visitors experience our Emergency and Physiotherapy Departments.

There will be some disruption caused by the improvements, but we expect to continue to provide the same high quality service to you as we always do.

We’re working in partnership with local healthcare organisations to ensure the changes we make provide the best possible services to people coming to our hospital.

Why are we doing it?

We are changing the reception areas for both the Emergency Department and the Physiotherapy Department to improve patient experience.

We are merging the two entrances we currently have, and creating a common space for patients and visitors.

There will be separate waiting areas for each department, and it will be easier to find your way around.


How long will the improvement work take?

We are doing this work in three stages. We begin the second phase on Monday 11 October and we expect to have finished phase three by the end of January 2018.

How will car parking be affected?

There will be disruption to car parking in front of the Emergency Department beginning late in the evening of Thursday 5 October.

Portacabins will be delivered on Friday morning from 8am, and we expect installation to take up most of the day, at least until 6pm.

Disruption to car-parking on Friday 6 October

All day Friday 6 October there will be no parking spaces available in Car Park 5 between the entrance and exit. This includes more than 20 disabled parking bays along the Gawber Road side of the car park.

The three disabled parking bays immediately to the right of the ED entrance will not be available.

The exit for Car Park 5 will temporarily be made into a two-way entrance and exit to provide access to the eight disabled and six other parking bays at the far end of the car park.

Alternative disabled parking bays are available in front of the Women’s Services entrance.

Some car-parking spaces will remain unavailable until Saturday 9 December

Following the installation of the temporary cabins on Friday 6 October, 10 of the disabled car parking bays will remain unavailable until works have completed.

These parking bays will provide space for ambulances and other vehicles to drive safely around the cabins.

Why are we doing this work right now?

NHS England’s key deliverables for 2017/18 for urgent and emergency care say that by October 2017, every hospital must have comprehensive front-door clinical streaming, and every hospital and its local health and social care partners must have adopted good practice to enable appropriate patient flow.

Read more on NHS England – Five Year Forward – Urgent and Emergency Care:

Article Comments

2 responses to “Building works to improve our Emergency Department”

  1. Michael Cusworth says:

    You have messed up the disability parking big style. There is not enough disabled parking as it is especially for people needing to access the physiotherapy department. More thought should have gone into this. It has made our visits to the hospital for consultation and physio a nightmare and has caused more pain and suffering to many people including myself and my wife.

    • Andy Leppard says:

      We’re sorry to hear about your experience Michael – we will make sure your comment is heard at the next project team meeting. If you haven’t already, please talk to our Patient Advice and Complaints team on 01226 432330