During the COVID-19 pandemic, we introduced measures to significantly reduce the number of patients attending the hospital for non-urgent appointments and investigations in order to comply with Government instructions for people to leave their homes only for essential reasons.

We introduced telephone and video outpatient consultations and off-site phlebotomy appointments, but some appointments were cancelled to be rescheduled at a later date.

We are now inviting more patients to come to the hospital for routine imaging appointments. Appointments are prioritised on medical need so please bear with us if you had an appointment cancelled.

What is the hospital doing to make sure I don’t catch COVID-19 when I come for my appointment?

We have made extensive preparations to welcome outpatients safely into our hospital and have good cleaning practices in place. Staff will wear the correct personal protective equipment where this is necessary to keep you safe.

How do I know it’s safe for me to come to the hospital?

We are doing what we can to reduce the risk of contracting COVID-19 at the hospital; having good cleaning practices in place. Staff will wear the correct personal protective equipment where this is necessary to keep you safe.

Will I need to wear a mask when I come to the hospital?

This is no longer a mandatory requirement, we welcome anyone who prefers to wear a face covering to continue to do so. From time to time we might ask everyone to resume wearing masks if we feel it is necessary to help reduce Covid transmission.

Should I use a particular entrance to the hospital?

Please enter through the outpatients entrance.

Will there be signs telling me which way to go when I arrive at the hospital?

Yes follow the signs to medical imaging.

Can I bring my partner/husband/wife/children with me?

Where possible please attend your clinic appointment alone to minimise the number of people in the waiting area, however, we appreciate this is not always feasible, especially if additional support is required.

Can a carer accompany a patient to their appointment?

If you are a carer and the patient is unable to attend alone you may attend with them.

What is the department doing in terms of keeping things clean?

We are following the guidelines from the infection prevention and control department. Staff wear personal protective equipment appropriate to the examination.

Will the x-ray machine/scanner be cleaned in between patients?

We are following the guidelines from the infection prevention and control department.  We clean equipment after each patient and in some areas will cover equipment in bags designed to keep equipment clean.

I have another appointment at the hospital on the same day, will I be able to get a drink or some lunch whilst I wait?

Yes, our restaurant and shops are open.

If I don’t feel like it would be safe for me to come for this appointment, what happens next?

If you don’t feel comfortable attending the hospital at this time we will contact the Doctor or health professional who referred you for the test and they will contact you.