Important information – Scam calls
We have been made aware of scam calls where vaccination appointments, shielding letters, testing or track and trace for COVID-19 are being used as a way of getting personal information. Before you give away any personal information, verify who you are talking to or talk to someone you trust. Con artists want you to make decisions in a hurry. Slow down, check out the story and if possible do an on line search.You can validate the call by making contact with the person through the organisation’s switchboard. Always look up the contact telephone number for yourself or use directory enquiries.


COVID-19 case numbers are now very high and rising rapidly across the country, driven by the new variant of COVID-19.

Everyone in England, including those who are clinically extremely vulnerable, is required to follow the new national lockdown guidance, which has been set out by the government and applies to the whole population.

The NHS shielding advice for shielding and protecting people who are clinically extremely vulnerable from COVID-19 was update on the 21st January 2021.

  • People who were identified as clinically extremely vulnerable (CEV) to coronavirus were advised to ‘shield’ during the first wave of the pandemic.
  • If you are in this group, you will previously have received a letter from the NHS or from your GP telling you this. You may have been advised to shield in the past.
  • If you have not received a letter and believe you are clinically extremely vulnerable you should contact your GP to seek clarification.
  • The clinically extremely vulnerable (CEV) will get priority access to vaccination against COVID-19 before the general population and in line with the priority ordering set by the Joint Committee on Vaccination and Immunisation (JCVI). You will be contacted again by the NHS with more information on when and how you will be invited to get the vaccine.
  • New information includes additional guidance for clinically extremely vulnerable people, to help protect you from COVID-19. It can be accessed at

Accessing NHS services

You should continue to access the essential services that you need, and you should contact the NHS if you have an urgent or emergency care need.

If you have ongoing appointments scheduled for care and treatment your GP surgery or hospital clinic will contact you to confirm the most appropriate arrangements.

If you have any of the symptoms of coronavirus (COVID-19) (a new continuous cough, a high temperature, or a loss of, or change in, your sense of taste or smell), you must self-isolate at home and arrange to have a test to see if you have COVID-19 – go to the NHS website to arrange a test or contact NHS 119 via telephone if you do not have internet access.

Mental health support

It is normal during these uncertain and unusual times to feel anxious or feel low. You can go to Every Mind Matters ( and GOV.UK for advice and tailored, practical steps that you can take to support your wellbeing. If you are still struggling to cope we would urge you to speak to a GP.

Further information on coronavirus, including guidance from Public Health England, can be found at:

More detail on the shielded list used prior to 1st August 2020 can be found at: