Important information – Scam calls
We have been made aware of scam calls where shielding letters, testing or track and trace for COVID-19 are being used as a way of getting personal information.Before you give away any personal information, verify who you are talking to or talk to someone you trust. Con artists want you to make decisions in a hurry. Slow down, check out the story and if possible do an on line search.

You can validate the call by making contact with the person through the organisation’s switchboard. Always look up the contact telephone number for yourself or use directory enquiries.

The NHS shielding advice for the most clinically extremely vulnerable was lifted from the 1st August 2020.

  • People who were identified as clinically extremely vulnerable (CEV) to coronavirus were advised to ‘shield’ during the first wave of the pandemic.
  • Shielding advice was lifted in most parts of the country on 1st August 2020.  The means the vast majority of people considered CEV are no longer being advised to shield.
  • There are two specific exceptions to this in Leicester City and North East Blackburn. Shielding advice is still in place in these areas but will be lifted from 5th October.
  • Therefore, unless Government policy changes again, from 5th October no-one in England will be advised to shield.
  • Areas that are subject to local lockdown restrictions are not automatically subject to shielding guidance; the decision to introduce shielding advice is currently made on a case by case basis by the UK Deputy Chief Medical Officer (DCMO) alongside the local Director of Public Health (DPH).
  • If shielding guidance is re-introduced in a particular area, people considered clinically extremely vulnerable, as well as local health system colleagues, will be informed of the changes.

Accessing NHS services

You should continue to access the essential services that you need, and you should contact the NHS if you have an urgent or emergency care need.

If you have ongoing appointments scheduled for care and treatment your GP surgery or hospital clinic will contact you to confirm the most appropriate arrangements.

If you have any of the symptoms of coronavirus (COVID-19) (a new continuous cough, a high temperature, or a loss of, or change in, your sense of taste or smell), you must self-isolate at home and arrange to have a test to see if you have COVID-19 – go to the NHS website to arrange a test or contact NHS 119 via telephone if you do not have internet access.

Mental health support

It is normal during these uncertain and unusual times to feel anxious or feel low. You can go to Every Mind Matters ( and GOV.UK for advice and tailored, practical steps that you can take to support your wellbeing. If you are still struggling to cope we would urge you to speak to a GP.

Further information on coronavirus, including guidance from Public Health England, can be found on the and websites.

More detail on the shielded list used prior to 1st August 2020 can be found at: