Using mobile phones in the hospital

Using mobile phones in the hospital

We want you to use your mobile phone in hospital. It’s an important way of keeping in touch and making use of online resources like the NHS app.

    A person looks at their smart phone

    You may be asked to turn your mobile phone off in some clinical areas. If you do use your phone whilst in hospital please be considerate towards other patients and respect their privacy.

    It’s important that when you use your mobile phone in hospital you’re careful not to:

    • take anyone’s photo without permission, including staff or people in the background of your photos, for example, in busy waiting areas. It is important to remember that taking a photo or video could breach another patient’s privacy and cause them distress
    • make video calls in a way that means the other person can see any other patients, visitors or staff members
    • make calls or use your phone in a way that disturbs other patients
    • use your phone around sensitive equipment where there is a particularly high risk of interference. Signs will make it clear that you shouldn’t use your phone in that area. Switch it off or set it to ‘airplane mode’. Do not just leave the device on the silent or vibrate setting as it could still affect medical equipment

    NHS England provides full guidance on using your phone in hospital

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