The Outpatient Phlebotomy Department provides a service in the Hospital Outpatients Phlebotomy Department and also at the Community Diagnostic Centre (CDC) in The Glass Works in the town centre.

What is Phlebotomy?

Phlebotomy is when someone uses a needle to take blood from a vein, usually in your arm. This can be used to diagnose a number of conditions and any blood taken will be sent to a laboratory.

Availability and Location

The service is available to all Outpatients and GP patients on an appointment basis. When making your appointment, you will be informed of the location you need to attend. This will depend on the type of blood tests you require.

To find more information on the location of the CDC, please use the following link.

Our Phlebotomy Outpatient Department at the Hospital is located on Level one in the Orange Zone of the hospital, opposite Colliers Restaurant. A map of the hospital site is available here: Map of the Hospital Site

Phlebotomy Outpatient Department is now operating an appointment system only. 

Making an appointment

If your consultant or GP has asked you to have a blood test at the Phlebotomy Department you will need to make an appointment. You can do this by calling: 01226 433963.

Please do not try to contact the department on any other number. This is the only number that appointments can be booked on. When booking your appointment, you will be advised whether this will take place at the Community Diagnostic Centre or the Hospital Outpatients Department.

Patients under the age of 16 who require a blood test should continue to contact the Paediatric Outpatient Department on (01226) 434966 or (01226) 435205.

Patients will only be seen in Phlebotomy if they have a request form completed in accordance with the Pathology Clinical Sample Acceptance Policy.

All patients must have a request from the requesting clinician before samples can be taken.

Department Opening Times

The Outpatients department at the Hospital is open:

Monday to Friday 8.00 am – 5.00 pm

The Community Diagnostic Centre is open:

Monday to Friday 8.00 am – 4.15 pm

We do not provide a service at either location on weekends or Bank Holidays

Telepone lines are open 8.00 am – 5.00 pm Monday to Friday for appointments.

The telephone number for appointments is (01226) 433963.


In the event of a query, in the first instance, please contact the Senior Phlebotomist for the team on (01226) 433963.

The Phlebotomy Service Manager can be contacted on (01226) 432582.

CliniSys ICE Requesting

For requesting Blood Tests please use the CliniSys ICE system. Please use this link to access details for electronic requesting.