We use the feedback you provide to us to look at where we might need to improve our services. We also identify the things that you say we do well and we share this learning across all areas of the Trust through the Patient Experience, Engagement and Insight Group. Friends and Family Test The Friends and Family Test gives you, our service users, the opportunity to feedback on your experience and aims to highlight both good and poor experience. You should be asked for your feedback whenever you attend Barnsley Hospital. If you visit the Emergency department you will be asked for feedback of your experience via text message. You can participate in The Friends and Family Test and provide feedback via the link below: https://www.barnsleyhospital.nhs.uk/Information/FFT/index.html National Surveys The Care Quality Commission use surveys to find out what people think of the NHS Services they use. We are provided with the results of those surveys so that we can inform action plans where service improvements are required. Surveys | Care Quality Commission Local Surveys The Trust will often develop local surveys where there are plans for a new service or a new service has just been implemented, to understand how you feel about the changes and how they might impact on you as a service user. NHS.UK You can leave a review about your experience at Barnsley Hospital via NHS.UK https://www.nhs.uk/contact-us/give-feedback-or-make-complaint/ If you are a member of staff and you would like to provide feedback of your experience of using Trust services please email us at firstname.lastname@example.org If you would like to raise a complaint or concern about an experience you have had at Barnsley Hospital, please contact the Patient Advice and Complaints team. Please keep sharing your thoughts and your feedback with us so we can be assured that we are providing the best possible experience to you and your families.