You said, we did

When you contact the Trust to give feedback or make a complaint we will listen to your experience and will look for learning and action that we can take to improve things for the future.

This page will be updated on a quarterly basis with a few examples of learning that has been taken from recent complaints or feedback from patients and their families.

Quarter 2 (July 2023 – September 2023)

You said: Patients were being transferred between wards in lifts with members of the public, compromising their privacy and dignity. 
We did: Implemented a trial of using separate lifts whereby inpatient transfers and equipment use different lifts to members of the public and other staff, which will be made permanent if successful.

You said: It was difficult to notify the imaging department of current medical conditions as requested on their appointment letters.
We did: Reviewed and amended the content of the appointment letters to explain how to report your medical conditions via online contact.

You said: The Emergency Stop button for the outpatient escalators was not easily identifiable.
We did: New signage has been fitted to ensure that the stop button can be quickly located in case of an emergency.

If you would like to give feedback or raise a concern, please contact our Patient Advice on Complaints team at bhnftcomplaints@nhs.net, by leaving a message at 01226 432571, or using the contact form from the website.