You said, we did

When you contact the Trust to give feedback or make a complaint we will listen to your experience and will look for learning and action that we can take to improve things for the future.

This page will be updated on a quarterly basis with a few examples of learning that has been taken from recent complaints or feedback from patients and their families.

Quarter 1 (April 2023 – June 2023)

You said: More could be done to ensure sepsis is identified quickly in paediatric patients
We did: Changes were made to our Paediatric Sepsis pathway and an education bulletin was produced for Emergency Department staff around early identification of sepsis in children

You said: Some ward staff were not ensuring that patients living with dementia were supervised when taking medications
We did: Discussed the issue in our Dementia Steering Group to raise awareness and provided education for staff at ward level

You said: Staff don’t always understand the impact that poor communication can have on a patient and their family
We did: A real patient story was added to staff training with direct quotes from the family about how they had been affected by poor communication, and further examples to be discussed at Lead Nurses Forum to identify further potential improvement work

If you would like to give feedback or raise a concern, please contact our Patient Advice on Complaints team at bhnftcomplaints@nhs.net, by leaving a message at 01226 432571, or using the contact form from the website.