Patient Experience and Engagement
The Patient Experience and Engagement Team are here to listen to patients’ thoughts, feelings and ideas. We feedback on your experiences to the Hospital Staff and senior management, in order to improve patient care.
The Friends and Family test
What is the Friends and Family Test?
The Friends and Family Test gives you, our patients, the opportunity to feedback on your experience and aims to highlight both good and poor experiences. The survey focuses on finding out if you would recommend the Hospital, to your friends and family.
In June 2023, 97% of patients would recommend this Trust to their friends and family if they needed similar care and treatment.
Will my feedback be confidential?
Providing feedback is completely voluntary and will not affect the level of care we provide to you. The information we collect from you is used and shared in a way which does not tell us who you are. In addition to the questions, you will also be able to provide us with additional comments in free text fields.
You may, however, provide your name and contact details, if you wish to discuss the feedback with us.
One of the key benefits of the FFT is that patients can give their feedback in near real-time and the results are available to staff more quickly than traditional feedback methods. This enables staff to take swift and appropriate action should any areas of poor experience be identified.
How do I take part?
You should be asked for your feedback whenever you attend Barnsley Hospital – be it as an outpatient or inpatient.
You should be asked regularly for your feedback:
A member of staff (including Trust Volunteers) may ask for your feedback through the use of a mobile device.
You can use your own mobile device to provide feedback wherever you see one of our FFT posters around the hospital, by linking through a QR code.
You can also provide feedback via our online forms:
We may send you a text message following your visit to ask about your experience. If you visit A & E, you will be asked for feedback via text message.
The legal basis we rely upon to process your personal data
We adhere to GDPR (General Data Protection Regulation) to process your personal data.
The legal basis we rely upon to process your personal data for the Friends and Family Test is Article 6(1)(e) “necessary for the performance of a task carried out in the public interest, or in the exercise of official authority vested in the Controller”.
We will also be relying upon Article 9(2)(h) “necessary for the purposes of…” “…the management of health and social care systems and services” to process information about your health and care where this relates to asking for your feedback to the Friends and Family Test. It will also apply to information you have provided relating to your health, within a feedback-free text field which will either identify you on its own or where you have also provided us with your contact details so that we can contact you for more information.
Friends and Family Tests
Children and Young People Friends and Family Test
The Children and Young People Friends and Family Test can be submitted online.
Community Diagnostic Centre Friends and Family Test
The Community Diagnostic Centre Friends and Family Test can be submitted online.
Outpatients Friends and Family Test
The Outpatients Friends and Family Test can be submitted online.
Barnsley Hospital's Carers and Care Partners Charter
Barnsley Hospital recognises and values, the support and expert knowledge that carers can give, We also recognise the positive impact that staff and carers working together can have on a patient's wellbeing.
Who is a carer?
A carer is someone who cares, unpaid, for a friend or family member - who due to illness, disability, a mental health problem or an addiction - cannot cope without their support. Such carers will be welcomed to be with a patient (their loved one), at any time.
Who is a Care Partner?
A Care Partner is someone who cares, unpaid, for a friend or family member - who due to illness, disability, a mental health problem or an addiction - cannot cope without their support. And as such, will be welcomed to be with the patient at any time and continues to provide an agreed level of care in partnership with staff whilst their friend or family member is in hospital.
Our commitment to you
We will do our best to:
- recognise you as a carer and support you to identify the level of care you wish to provide
- recognise you as a carer and invite you to support the person you care for whilst in hospital as a Care Partner
- listen to and respect your views as a carer or Care Partner
- support you to access appointments for your own health care needs when required
- signpost you to appropriate support services for carers
- inform and involve you agreed aspects of care for the person you care for
Please help us by:
- speaking to staff if you would like to be involved as a Care Partner
- talking to us about any concerns you might have about the care and treatment being provided to the person you care for
- taking care of yourself; your involvement is valued but not expected
- tell us if there's anything else we can to do support you in your role as a carer or Care Partner
- respecting the privacy and dignity of other patients
- providing information that will help us to give the best experience of care to the person you care for, including any care passports
On-site care and support
Over 40% of carers recently surveyed told us they had missed at least one hospital appointment for their own healthcare needs, due to their caring responsibilities.
Our Patient Experience and Voluntary Services team have worked together with our Learning Disability and Dementia teams to ensure that on-site care and support can be provided to those who need it whilst their carer is attending an appointment at Barnsley Hospital.
For more information and support contact the Patient Experience team on: 01226 434922