We treat people how we would like to be treated ourselves

• We will show you respect, courtesy and professionalism
• We will treat you with kindness, compassion and dignity
• We will communicate with you in a clear, honest and responsible manner

We work together to provide the best quality care we can

• We will share the same goals: finding answers together
• We will recognise your contribution by treating you fairly and equally
• We will constantly learn from you, so we share and develop together

We focus on your individual and diverse needs

• We will personalise the care we give to you
• We will keep you involved and involve you in decisions
• We will take the time to listen to you