We treat people how we would like to be treated ourselves We will show you respect, courtesy and professionalism We will treat you with kindness, compassion and dignity We will communicate with you in a clear, honest and responsible manner We work together to provide the best quality care we can We will share the same goals: finding answers together We will recognise your contribution by treating you fairly and equally We will constantly learn from you, so we share and develop together We focus on your individual and diverse needs We will personalise the care we give to you We will keep you involved and involve you in decisions We will take the time to listen to you