Equipment we provide may be maintained by one of our contractors or directly by the Barnsley AT Team. The equipment we provide is Assistive and must not be used for safety critical functions, backups should be in place for critical functions (see guidance on use of Assistive Tech).
This maintenance covers specialised equipment directly installed via our team. Please note:
- Maintenance cover does not include equipment that works in conjunction with equipment installed by our team – for example door openers or locks, televisions or computers (see guidance on maintenance).
- Maintenance cover is not for equipment that was provided by another team or route unless this equipment has formally been adopted by the AT team. For example this may include specialised AAC equipment provided by local funding prior to the NHS England services being commissioned (see our guidance on established users).
If your equipment is supplied by one of our contractors, please contact them directly using the details below:
If supplied by Smartbox (GridPad device; Grid3 software) call: 01684 578868, email firstname.lastname@example.org or raise a ticket or use ‘live chat’ on their website.
If supplied by Liberator (Accent device; NuVoice software) call: 01733 370470, email email@example.com, or use the ‘live chat’ on their website.
If supplied by Jabbla UK – previously known asTechcess – (Mobi or Tellus devices; MindExpress software) call: 01476 589457, email firstname.lastname@example.org or use the ‘live chat’ on their website.
If your equipment is supplied by Tobii Dynavox ( I-Series device; Communicator or SnapCore software) call 0114 481 0011, email email@example.com or use the form on their website.
If your equipment is maintained by one of our contractors, please contact them directly using the details below:
If maintained by Possum call: 01296 461 000 or email firstname.lastname@example.org .
If maintained by Steeper call: 01132 070449 or email email@example.com .
If maintained by DH2 Solutions call: 01132 56 4572 or by email firstname.lastname@example.org .
If your equipment is maintained directly by the AT Team (all types of equipment, including all IPads) or you are unsure who maintains your equipment please contact us on: 01226 43 2159 or email email@example.com .