Feedback from patients and their families is important to us as it gives us an opportunity to identify areas for improvement. When you contact the Trust to give feedback or make a complaint we will listen to your experience and will look for learning and action that we can take to improve things for the future.

This page will be updated on a quarterly basis with a few examples of learning that has been taken from recent complaints or feedback from patients and their families.


Quarter 3 (October 2020 – December 2020)

You said: You were concerned about access to hand washing facilities during the Covid-19 pandemic

We did:  Arranged for additional hand sanitising stations to be installed in the Emergency Department and Main Reception areas of the hospital

You said: Inpatients were not always aware of the specialist menus, for example vegan meals, that are available

We did: Further training and discussion with the ward hostess teams to increase awareness and ensure all menus are offered to inpatients when they are making their meal selections

You said: You were concerned about how difficult conversations and bad news were being communicated to some patients and their family

We did: The MacMillan team are creating new training guidance regarding compassionate communication and bad news discussions which will be made available to all of our staff via our staff intranet

You said: You were worried that patients would not be supported with eating when visiting is not able to go ahead

We did: A series of observational ward visits to monitor the support being provided to patients at mealtimes


If you would like to give feedback or raise a concern, please contact our Patient Advice on Complaints team at, by leaving a message at 01226 432330, or using the contact form from the website