Your views and what matters to you is important to us so we can continually strive to improve our services and enhance the experience of our patients and achieve the Trust vision that our patients will experience outstanding care. Seeking your views through Feedback Seeking your views through Engagement Keeping in touch with family and loved ones in hospital Current engagement projects: We are excited to announce the Launch of our ‘Always Campaign’ in March 2021 and would love to hear from you. With your help and involvement we will understand key areas that we need to improve on across the organisation so that we can make your experience with us the best it can possibly be. Your feedback will help us to introduce and embed ‘Always Events’ at Barnsley Hospital ‘Always Events are defined as those aspects of the care experience that should always occur when patients, their family members or other care partners, and service users interact with health care professionals and the health care delivery system.’ For example, you might tell us that we should always answer the telephone or we should always introduce ourselves by our first name. Please take a look at our ‘Always Campaign’ on our Barnsley Hospital Social Media platforms (Facebook: Barnsley Hospital Service User Engagement Group, Twitter: @proudtoengage) and have your say. Your feedback is invaluable to us.